Terms of service

Returns

At Novira Health (novira.lk), we want you to be satisfied with your purchase. If you are not fully happy with an item, you may request a return within 3 days of receiving your order.

To be eligible for a return:

• The product must be unused
• It must be in its original packaging
• It must be in the same condition as received

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• The refund will be processed to your original payment method
• Shipping charges are non-refundable, unless the return is due to an error on our part

Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.

Exchanges

If you wish to exchange an item due to size, color, style, or product variation, please contact our support team within 2 days of delivery.

Our team will assist you with the exchange process, subject to product availability.

Damaged or Defective Items

If your order arrives damaged or defective, please inform us immediately after delivery.

We will arrange either:

• A replacement, or
• A refund, based on your preference and stock availability

Return Shipping

• Customers are responsible for return shipping costs
• If the return is due to a mistake from Novira Health (wrong item sent or defective product), we will cover the return shipping cost

Processing Time

All approved refunds and exchanges will be processed within 5 business days after we receive the returned item.